Privacy Policy for Floaters On Demand
Last Updated: August 17, 2025
This Privacy Policy explains how Floaters On Demand (“the App,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you use our mobile application and services (collectively, the “Services”).
1. Information We Collect
We collect information about you in the following ways:
a. Information You Provide to Us:
- Account Information: When you create an account, we may collect your name, email address, phone number, and password.
- Order and Transaction Information: We collect details of your orders, including the store you select, the items you request, the delivery address, and payment information. Please note that payment information is handled by a third-party payment processor and we do not store your full payment card details on our servers.
- Communications: If you contact us directly, we may receive additional information about you, such as the content of your message or attachments, and other information you choose to provide.
b. Information We Collect Automatically:
- Location Information: We collect your precise location information to facilitate delivery services. This includes your device’s GPS data. You can disable this feature in your device settings, but it may affect the functionality of the App.
- Usage Information: We collect information about your use of the App, such as the features you use, the time and date of your visits, and other activity within the App.
- Device Information: We collect information about the device you use to access the Services, including the hardware model, operating system, unique device identifiers, and mobile network information.
- Photos and Media: When a runner uploads photos of items for your approval, we collect and store these images.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services.
- Process your orders and transactions.
- Communicate with you about your orders and other service-related matters.
- Match you with a Delivery Runner.
- Monitor and analyze trends, usage, and activities in connection with our Services.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Personalize and improve the Services.
3. How We Share Your Information
We may share your information with the following parties:
- Delivery Runners: We share necessary information with the delivery runners to allow them to complete your requests, such as your delivery address, a description of the items, and your contact information.
- Third-Party Service Providers: We work with third-party service providers to facilitate our Services, such as payment processors, cloud storage providers, and mapping services. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
- Legal and Regulatory Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent illegal activity.
- With Your Consent: We may share your information with your consent or at your direction.
4. Your Choices
- Location Information: You can control location-based information collection by managing your device’s location settings.
- Communications: You can opt-out of receiving promotional emails from us by following the instructions in those emails.
5. Data Security
We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy on this page and updating the “Last Updated” date.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at floatersondemand@gmail.com.